COVID-19 Member Update

Important Information for our Members Regarding COVID-19

Last updated 9:45 PM on JULY 30, 2020

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ALL branch lobbies are still open during normal business hours (Mon-Fri, 9am-4:30pm) and drive-thrus are open from 8am-5pm.

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The safety of our employees and our members is our highest priority. We are closely monitoring developments related to the Coronavirus (COVID-19) and are working to keep our members and employees safe while continuing to provide access to financial services.

The lobbies will look a little different when you come in, for everyone’s safety we have installed acrylic shields at each teller window and in Member-facing areas.

Please observe the following guidelines while we work to ensure the safety of our employees and members:

  • If you are sick: please do not enter the lobby. We will continue to offer all services through our drive-thrus at this time.

  • If you are in a high-risk group: for your safety, we encourage you to consider using our drive-thru. We will continue to offer all services through our drive-thrus at this time.

  • In-lobby persons are limited to ten (10) members at one time.

  • Please practice social distancing while inside the Credit Union.

OTHER CONVENIENT WAYS WE ARE HERE FOR YOU

  • Emergency Loans are available if you need assistance, please contact us and ask to speak to a loan officer. See Contact Information.

  • Loan Payment Assistance — We are prepared to work with you on your loan payments. If you have an existing SRCFCU loan(s), and would like to discuss potential deferment, please contact us and ask to speak to a loan officer. See Contact Information.

  • Consumer loans may be requested by calling your local branch. See Contact Information.

  • Our ATMs, Call24, and online (electronic) services will still be available 24/7.

  • Drive-thru hours are Monday – Friday:  8:00 a.m. to 5:00 p.m.

Thank you for understanding as we make service adjustments to protect the health and safety of members and staff.

Electronic Services

You can always access your accounts electronically via our website or our mobile app.

You can download our mobile app from the Apple App Store or from Google Play. See Mobile App Information  

You can use our electronic services to:

  • Check your account balances and review recent transactions

  • Transfer funds between your accounts

  • Make loan payments

  • Deposit checks using our mobile app

  • Pay bills using our Bill Pay application

  • Manage your credit card using eZcardinfo (www.ezcardinfo.com)

As always, your funds are secure and are federally insured by the National Credit Union Administration up to $250,000.00 per member.

Please continue to check our website for updates to our response to COVID-19.

helpful COVID-19 News & resources

Local COVID-19 updates: santarosa.fl.gov/COVID19

CDC Updates: cdc.gov/COVID19