SRCFCU Online Banking Conversion

Why is SRCFCU Converting Systems?

We are pleased to announce that we will be updating our online banking and online Billpay systems. Beginning January 19, 2021, you will notice that our online banking looks a bit different.

One of the main benefits is the user friendly interface.  Not only will this be easier to navigate, it will also be easier to use across your many devices. As technology begins to develop across various platforms, SRCFCU is committed to staying up-to-date and on top of the latest ways to keep your accounts safe.

What Do You Need to Do to Prepare?

1. VERIFY YOUR CONTACT INFO
   Confirm your address, phone number, and email address by logging into your online banking solution or by reviewing your statements. You are also welcome to call us at (850) 623-3877 or to visit us at one of our five branches.

2. MARK YOUR CALENDAR
   Our conversion will take place on Tuesday, January 19, 2021.

3. CHECK YOUR INBOX AND OUR WEBSITE
   We promise to keep you up to date on all of the important information regarding the conversion. This will include emails to any email addresses that we have on file and updates posted on our website. 

4. Alerts
   If you have any alerts set up in our current internet banking system, please log in and make a note of the alerts that you have set up (sign in using a PC or laptop, go to Settings and click on Alerts). 

   The new online banking system will have enhanced options for setting up alerts, but unfortunately, your existing alerts will not transfer to the new system.

5. DOWNLOAD OUR NEW MOBILE BANKING APP ON JANUARY 19, 2021
   Regardless of whether you are an iOS user or an Android user, our new mobile app will be available to download on Tuesday, January 19.

6. USE BILLPAY BEFORE JANUARY 15, 2021
   Billpay will not be available beginning the morning of Friday January 15th. Please make sure that you have scheduled any necessary payments BEFORE January 14th. The new online billpay system with enhanced features is scheduled to be available on the morning of January 19.

What is New With This Conversion?

1. ONLINE AND MOBILE BANKING
   Our members have been asking for different features in these systems and we listened. We will be introducing a new online and mobile banking system that will allow you to do things such as resetting your own password, external account transfers, and more!

2. BILL PAY
   We will be introducing a new bill pay solution that will allow us to continue to meet your needs. With our new bill pay system, when you send a payment through bill pay, the bill pay system will specify if the payment will be sent electronically (using the lighting bolt symbol) or if it will be mailed out as a check (using the envelope symbol). 

   If the payment is sent out as a check, it will be sent as a draft drawn off of your account.  For this reason, you will not see the funds deducted from your account until the check has been deposited by your payee.  Please remember to include bill pay items sent by check as an outstanding item until they clear your account.

What Stays the Same With This Conversion?

1. YOUR DIGITAL BANKING USERNAME 

2. ALL MEMBER ACCOUNT NUMBERS

3. SRCFCU DEBIT/CREDIT CARD NUMBERS AND PINS

4. SRCFCU’S ROUTING NUMBER

5. ALL SCHEDULED DEPOSITS, TRANSFERS, AND PAYMENTS

January 14- What’s Available and What is Not?

Available

• SRCFCU Debit/Credit cards will work as normal

• During the conversion, SRCFCU ATMs will work as normal

• The new mobile app and online banking will be available

• Previously scheduled automatic deposits, withdrawals, transfers, and payment will process as normal

• Loan applications will be available

• Loan payments will still process

• Our 24/7 automated teller, Call 24, will be up and running

NOT AVAILABLE

• The previous mobile application will no longer work.

• Bill Pay will be unavailable starting onJanuary 15, 2021 at 8:30AM CST through Monday, January 18.

Frequently Asked Questions

When is SRCFCU converting systems?

Our conversion will begin at 9 AM CST on the morning of Thursday, January 14, 2021 when our current bill pay solution goes offline. Then on Tuesday, January 19, 2021, our current online/mobile banking system will go away and the new one will appear.

Why is SRCFCU converting systems?

Banking technology has been completely transformed in the recent years. Our conversion to these new systems will bring new features that our members have been asking for, but will also allow us to quickly develop and deploy new features in the future which will allow us to provide the seamless digital experience that our members expect and deserve.

Is the upgraded system secure?

Yes, it is. Data security is a priority of SRCFCU Credit Union, and we have gone through a thorough vetting process to ensure that your financial information is safe and sound.

Will I need to re-enroll?

No, you will not need to re-enroll in our new system; we are taking care of that for you. All you have to do is know your username, and set a new password. 

What is my username and password for the new system?

Your username and password is going to be the same as it was before the conversion when the new system goes live the morning of Tuesday, January 19, 2021.  

How will I view my statements?

You will be able to access your statements from our new online and mobile banking solutions by clicking on the statements option in the menu. 

Will I still have access to old statements?

There will be NO IMPACT to your statements. 

Will this upgrade affect my direct deposit?

There will be no impact on your automated deposits during this conversion. 

How will I know which app is the new app to download?

Our new app will have a different logo than our current app. As well as a different look and feel in the app itself.   See graphic below.

Will I need to download a new app?

iOS User – On January 19, 2021, you will be prompted to update your SRCFCU application. You will be able to update your application by visiting the App Store and viewing available updates.

Android User – On January 19, 2021, Android users will need to download the new application from the Google Play Store.