How Can We Help?
Quickly find the information you're looking for.
Questions or comments?
Have a question about your account? Use the chat or give us a call so we can securely verify personal information. For non-account questions, fill out this form, and we’ll get back to you.
Contact Our Team
We're here to help with questions about your accounts, loans, digital banking, and membership.
Business Hours
Monday – Friday
8:00 AM – 5:00 PM
Routing Number
Use this number for direct deposits, ACH transfers, payroll setup, and electronic payments.
Security Reminder
For your protection, please do not submit account numbers, Social Security numbers, debit card numbers, passwords, or other sensitive information through this contact form.
For account-specific assistance, please call us directly at (850) 623-3877.
Frequently Asked Questions
Answers to some of the most common questions about contacting and banking with SRCFCU.
How do I report a lost or stolen debit card?
If your SRCFCU debit card is lost or stolen, call (800) 472-3272 immediately to report it and protect your account.
How do I report a lost or stolen credit card?
If your SRCFCU credit card is lost or stolen, call (800) 338-0566 as soon as possible.
Where can I manage my SRCFCU credit card account?
You can access your credit card account online at www.ezcardinfo.com .
EZCardInfo allows you to view transactions, make payments, review statements, manage alerts, and monitor your credit card activity 24/7.
What is CALL24 Phone Banking?
CALL24 provides 24-hour telephone access to your SRCFCU accounts.
Through CALL24, you can check balances, review recent transactions, transfer funds, and make loan payments anytime.
Call (850) 983-8282 and have your account number and PIN available.
How can I access my accounts after business hours?
You can access your accounts 24/7 through Online Banking, the SRCFCU Mobile App, and CALL24 Phone Banking at (850) 983-8282.
How do I make a loan payment?
You can make loan payments through Online Banking, the SRCFCU Mobile App, CALL24 Phone Banking, automatic transfers, in person at any branch, or through our Loan Payment Options page.
Who is eligible to join SRCFCU?
Anyone who lives, works, worships, or attends school in Santa Rosa, Escambia, or Okaloosa County can become a member. Immediate family members of existing members are also eligible.